In 2013, we published a report on the online search tools used in the CFC at that time. CFC administration had yet to be consolidated, and the many local administrators maintained an equal number of individual websites with an array of search tools. The vast majority were ineffective. We had hoped that consolidation of CFC back-office functions under a central administrator would bring greatly improved search functionality. At the moment, however, that is not the case.
OPM and the GiveBack Foundation (the new central administrator) are scrambling to fix as many of the problems as they can. We certainly wish them well. A flawed search tool is likely to frustrate donors and anger charities. We will be monitoring progress and will keep you posted.